Shipping

 

Orders (with the exception of presale and backorder items*) will be processed within 5 business days, unless stated otherwise. Backorder purchases will state estimated date of order being processed. Shipping time once the product is processed will depend on the shipping option chosen at checkout.

 

Retail products are shipped from Adelaide, Australia.

 

Standard and Express shipping times within Australia vary depending on your location. Updated shipping times can be viewed on the Australian Post website: https://auspost.com.au/service-updates/domestic-delivery-times.

 

Although we would love shipping to be straight forward and simple, on occasion shipping time can vary from situations beyond our control. If you are experiencing a delay with your shipped product, please contact:

hello@the-playground-diaries.com.au.

 

*PRE-SALE or BACKORDER orders are processed from the date that is stated on the product page you ordered from. If you are unsure about the date your product will be processed and shipped, please contact:

hello@the-playground-diaries.com.au and we will be happy to assist.